Terms & Conditions

Terms and Conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them
carefully.

 

Copyrighted Website Material

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital
downloads, data compilations, and software, is the property of this site’s owner or its content suppliers
and protected by United States and international copyright laws. The compilation of all content on this
site is the exclusive property of this site’s owner and protected by international copyright laws. All
software used on this site is the property of this site’s owner or its software suppliers and protected by
international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR
WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR
THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY
AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE’S OWNER DISCLAIMS ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT
WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR
OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY
KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT,
INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR
LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE
DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE
ADDITIONAL RIGHTS.

Prices and Fees

Prices and/or Fees listed on the website are subject to change without notice. Prices and Fees shown on
the website may not be accurate at the time of order, and your bill may vary to reflect these changes
that have not been updated on the website.

Shipping and/or Tax charges may be applied to your order.

In the event that our prices change after you place your order, we will contact you before processing your order. We will strive to keep all price changes updated on the website as soon as possible, but that may not always be possible.

Important

Soft Siesta LLC currently collects taxes in the state of Florida.
Please be advised that this is required by law. We are also currently unable to display the correct tax amounts on website orders for these States, but are working towards being able to in the near future.

Online Order Discount

This discount is applicable on online orders of minimum $300. This promotion can be cancelled at any time without prior notice.

Shipping Policy

All shipping charges are estimated. Actual shipping charges may vary. Customers are responsible to note any missing or damaged items that were shipped with the carrier upon delivery of goods.Soft Siesta LLC. must be notified within 48 hours of delivery with the written notification given to the carrier in order to
receive credit.

Return Policy

Soft Siesta offers a hassle-free return policy.
To obtain a Return Authorization please email us at sales@softsiesta.pk or call 1-800-505-0038. If you
are supplied return labels by Soft Siesta simply affix your return labels to the box and give it to your UPS
driver.

Please note that all returns are subject to a 15% restocking fee.

Certain items may not be returnable or may have specific return instructions; please see below before
you make your return. If you have questions about our Return Policy, please call us at 1-800-505-0038.

Customized Orders

Customized orders including special order and custom made-to-order drop shipments are
nonreturnable.

Drop Ship Orders

Damaged or shorted drop shipments must be reported to Soft Siesta within 3 days. Custom made-to-
order drop ships are nonreturnable. Refused or cancelled orders are subject to 15% restocking fees and
return freight charges.

Warranty Issues

Some items still under manufacturer warranty need to be handled directly with the manufacturer.
Please see our list of manufacturers for more information.

Hazardous Returns

Hazardous material items, such as laundry chemicals, pool chemicals, etc require special handling and
are not returnable because of federal safety restrictions.

Defective Items

If you receive an item that is defective, please call 1-800-505-0038. We will advise you of how to
proceed. Please note, some items carry a manufacturer's warranty and require that you contact the
manufacturer directly.

Damaged Items

If your package arrived damaged in transit, please note the damage next to your signature at the time of
delivery. If your package had concealed damage, please email us at sales@softsiesta.pk or call 1-800-
505-0038 within 3 business days of receipt.

Shortage or Fulfillment Error

If your order arrived short, an item at the time of delivery, please note the shortage next to your
signature. You are responsible for verifying your shipment at the time of delivery. If you fail to note any
shortages or damages at the time of delivery, you waive the freight carrier and/or Softsiesta of any and

all liability. If you notice a shortage or damage upon opening your package or if your order was not filled
correctly, please email us at returns@softsiesta.pk or call 1-800-505-0038 within 3 business days of
receipt.

Shipped by freight forwarder

If you are making a return and your items were shipped via freight carrier, please email us at
sales@softsiesta.pk or call 1-800-505-0038 within 3 business days of receipt.

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